Frequently Asked Questions
Everything you need to know about our premium home hardware and lighting.
What is the typical lead time for orders?
Most of our hand-finished products are dispatched within 3-5 business days. Custom finishes or large architectural orders may take up to 2 weeks.
Do you offer international shipping?
Yes, we ship our architectural hardware globally. Shipping costs and delivery times are calculated at checkout based on your specific location.
How do I care for my solid brass hardware?
To maintain the finish, simply wipe with a soft, dry cloth. Avoid using abrasive cleaners or chemicals, as these can damage the protective lacquer or natural patina.
What is your return policy?
We offer a 30-day return window for all standard items in their original packaging. Please note that custom-made or bespoke orders are non-refundable.
Are your electrical products compatible with my country's standards?
Our switches and sockets are designed to meet specific regional standards. Please ensure you select the correct region (UK/EU/US) on the product page before purchasing.
Do you provide trade discounts for interior designers?
Yes, we have a dedicated trade program for architects, designers, and developers. You can apply for a trade account via our professional portal.